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Privacy Policy

Last Updated: 7 April 2026

LearningRO (“we”, “us”, “our”) operates the website https://learningro.com. We respect your privacy and are committed to protecting your personal data in accordance with the UK GDPR and the Data (Use and Access) Act 2025.

This Privacy Policy explains what data we collect across our entire platform—including our courses, revision tools, and AI features—how we use it, and your rights regarding your personal information.

1. Who We Are

LearningRO is a comprehensive educational platform providing structured courses, revision materials, and AI-powered tutoring support.

Data Controller:
Dhumik Pravin
United Kingdom
Email: contact@learningro.com

2. What Personal Data We Collect

A. Information You Provide

Account & Identity Data: Name, email address, username, and profile information created during registration.
Educational Progress: Course completion status, quiz scores, saved revision notes, and learning milestones.
Chat & Interactive Data: Messages and prompts sent through the Rotutor chatbot or community forums.
Financial Data: If you purchase a premium course or membership, payment processing is handled by third-party providers (e.g., Stripe/PayPal). We do not store full credit card numbers on our servers.
Support: Communications sent to our support team or feedback forms.

B. Automatically Collected Data

Usage Data: IP address, browser type, device information, and time-zone settings.
Engagement Data: Which lessons you view, time spent on specific revision tools, and click patterns.

3. AI Chatbot & Data Processing (Rotutor)

Our platform features an integrated AI tutor to assist your learning.

A. Third-Party Processing (Groq)

We use Groq, Inc. as a third-party sub-processor for AI inference.

Zero Data Retention (ZDR): We have enabled “Zero Data Retention.” Your chat prompts are processed in-memory and are not stored or logged by Groq.
No Access or Monitoring: Neither LearningRO nor Groq accesses, reads, or monitors your real-time chat messages during the inference process.
No Model Training: Your inputs are never used to train or improve the underlying AI models by us or our third-party providers.

B. Internal Storage

History: We store chat history locally within your WordPress account to allow you to resume lessons. You can clear this history at any time.

4. How We Use Your Data

We use your information to:

Deliver Services: Manage your account, track course progress, and provide access to revision materials.
Improve Learning: Analyze which tools are most effective to enhance our educational content.
Communication: Send account updates, password resets, and—with your consent—educational newsletters.
Security: Detect and prevent fraud or abuse of our systems.

5. Legal Basis for Processing

Purpose	Legal Basis
Account setup & course delivery	Contract necessity
Processing payments	Contract necessity
AI tutoring features	Legitimate interest + Consent
Marketing communications	Consent (Opt-in)
Website analytics	Consent
Safety & security	Legitimate interest

6. AI Ethics, Bias, and Automated Decision Making

No Automated Legal Effects: While our AI provides educational guidance, we do not use automated decision-making that produces legal effects or significantly affects you (such as automated grading that cannot be appealed or automatic account termination without human review).
Bias Awareness: We acknowledge that AI models may reflect societal biases. We continuously work to provide a neutral and safe educational environment.

7. Third Parties & Data Processors

To provide a high-quality experience, we share limited data with the following essential service providers:

Groq, Inc.: AI processing (ZDR enabled).
Hostinger: Secure web hosting and database storage.
Stripe / PayPal: Secure payment processing.
Google Analytics: Anonymous website performance tracking.
Email Services: To deliver account notifications and newsletters.

8. International Data Transfers & School Compliance

LearningRO primarily hosts data on secure servers within the European Economic Area (EEA) and the United Kingdom. To provide high-performance AI tutoring, we utilize specialized inference infrastructure provided by Groq, Inc., based in the United States.

We understand the strict requirements for educational environments. To ensure the highest level of protection and to satisfy school Data Protection Impact Assessments (DPIAs), we have implemented the following technical and organizational safeguards:

Zero Data Retention (ZDR): All data sent to our AI processor is processed in volatile memory (RAM) only. No student data is stored, logged, or archived on US-based disks. Once a response is generated, the data is purged from the processor’s memory.
No AI Training: We have a strict “no-training” agreement. Student inputs are never used by us or our providers to train, tune, or improve underlying AI models.
Encryption in Transit: All data transferred between our UK servers and the AI infrastructure is protected by industry-standard TLS 1.2+ encryption.
Legal Framework: Transfers are conducted under the UK-US Data Bridge (the UK Extension to the Data Privacy Framework) and, where applicable, Standard Contractual Clauses (SCCs), ensuring compliance with the UK GDPR.

For schools requiring further documentation, LearningRO can provide a summary of our sub-processor security measures upon request.

9. Cookies and Tracking

We use cookies to:

Essential: Keep you logged in and remember your course progress.
Performance: Understand how users interact with our lessons via Google Analytics.
Preferences: Remember your settings (e.g., dark mode or font size).

You can manage your preferences via our cookie banner or your browser settings.

10. AI Accuracy & Educational Disclaimer

Generative AI can occasionally produce inaccurate information. LearningRO is an educational aid; students should always cross-reference critical facts with official textbooks or teacher guidance. We are not liable for errors in AI-generated responses.

11. Users Under 16

LearningRO is an educational platform. In compliance with the UK Children’s Code:

Users under 16 require parental/guardian permission to use interactive features like the AI chatbot.
We do not knowingly collect personal data from children under 13.

12. Data Retention & Security

Retention: We keep your data as long as your account is active. If you delete your account, your data is removed from our active databases within 30 days, except where required for legal or tax records.
Security: We use industry-standard HTTPS encryption and regular security audits to protect your information.

13. Your Rights

You have the right to access, update, or delete your personal data. You may also object to specific types of processing or withdraw your consent at any time. To exercise these rights, please contact contact@learningro.com.

14. Contact Us

For any privacy-related inquiries:
Email: contact@learningro.com
Website: https://learningro.com

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