Privacy Policy
Last Updated: 25 December 2025
LearningRO (“we”, “us”, “our”) operates the website https://learningro.com. We respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains what data we collect, why we collect it, how we store and protect it, and your rights.
By using LearningRO, you acknowledge and accept the practices described in this Privacy Policy.
1. Who We Are
LearningRO is an AI educational platform providing courses, revision tools, and chat-based learning support.
Data Controller:
Dhumik Pravin
United Kingdom
Email: contact@learningro.com
2. What Personal Data We Collect
A. Information You Provide
- Name
- Email address
- Account details
- Messages sent through the Rotutor chatbot
- Support messages
B. Automatically Collected (Usage Data)
- IP address
- Browser type and version
- Device information
- Pages visited and duration
- Website interactions
C. Cookies and Tracking
We use Google Analytics to understand website usage. Non-essential cookies are only activated after your explicit consent via a cookie banner. You can withdraw consent at any time.
3. Rotutor AI Chatbot Data
What Rotutor Collects
- Chat messages and conversation history
- Your name (if logged in)
- User ID (if logged in)
Where It Is Stored
- Securely within WordPress user meta on our Hosting server
- No external AI APIs process chat data
- No third-party AI platforms receive chatbot data
Why We Store Chat Data
- Provide learning support
- Continue conversations
- Improve user experience
- Prevent abuse
How Long We Keep It
Chat history is retained until the user deletes it or deletes their account.
User Control
- Users can delete chat messages at any time.
- Users can request full deletion of their account data.
- Users may choose not to use the chatbot.
- We do not sell chatbot conversations.
4. Legal Basis for Processing
| Purpose | Legal Basis |
|---|---|
| Providing LearningRO services | Contract necessity |
| User accounts & login | Contract necessity |
| Customer support | Legitimate interest |
| Website analytics | Consent |
| Chatbot functionality | Legitimate interest + consent |
| Legal compliance | Legal obligation |
5. How We Use Your Data
- Provide learning services
- Operate the chatbot
- Maintain and secure the platform
- Improve services
- Support users
- Monitor performance
We do not sell personal data.
6. Third Parties We Use
- Google Analytics
- Hostinger (website hosting)
- WordPress
7. Data Retention
- Account data – until account deletion
- Chatbot data – until deleted by user or account deletion
- Analytics – per Google retention policy
- Legal data – as required by law
8. Data Security
We use secure hosting, encrypted connections (HTTPS), backups, and limited admin access. However, no system is 100% secure.
9. International Data Transfers
Your data may be processed outside your country, in countries with adequate GDPR safeguards or Standard Contractual Clauses to ensure security and compliance.
10. Users Under 16
LearningRO is open to all users. Parental consent is required for users under 16 to use interactive features such as the chatbot. We do not knowingly collect personal data from children under 13, and any discovered data from children under 13 will be deleted immediately.
11. Your Rights
You have the right to:
- Access your data
- Correct your data
- Delete your data
- Restrict processing
- Object to processing
- Withdraw consent
- Data portability
- File a complaint with a supervisory authority
To exercise your rights, email us at contact@learningro.com. We respond within 30 days. Users can also manage chat data from their account dashboard.
12. Emails & Communication
You may receive account notifications and updates. You can unsubscribe from marketing communications at any time.
13. Data Breach
In case of a personal data breach, we have procedures to notify authorities within 72 hours and affected users where required by law.
14. Website Backups
We back up website data securely to prevent data loss.
15. Changes to This Policy
We may update this Privacy Policy. Material changes will be communicated to users and the updated version will be shown here with an updated date.
16. Contact Us
Email: contact@learningro.com
Website: https://learningro.com
